Free shipping is not available as standard. We will only be offering free shipping during specified periods (exclusive of taxes and shipping). When a free shipping promotion is running this will be stated on our newsletters and homepage.The...
Sadly, we are unable to change your shipping address once an order has been placed. The shipping charges and taxes have been calculated based on the shipping address provided and cannot be amended.
Sadly, we are unable to amend, adjust or price match those of any items on orders that have already been placed. Prices are frozen at the time the order is confirmed, and not when it is shipped and invoiced. Should you wish to receive the newly...
Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form.
We understand if there’s some items you don’t want to keep. We’re happy to accept a return providing it is received within 30 days after you received the item. If you wish to return an item purchased from sizzix.co.uk, you must contact us to...
You are responsible for organising and paying for any return items. We would always recommend a tracked service as we cannot accept any liability for items that go missing
First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when creating an...
Shop Now. Pay Later We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it. Here's how it works: Step 1 - Add products to your cart...
Sizzix only accepts returns of product that was ordered from Sizzix. Products purchased from all other online stores and retailers must be returned at the store where the product was purchased. Returns to Sizzix must be initiated within 30 days of...
Refunds usually take between 10-20 working days to be processed, as we are required to book your items back into stock before these can be made. This process can take longer during busy, sale periods.
To enhance your shopping experience, Sizzix uses 'cookies'. Cookies are small text files we place on your computer that are completely secure and can be read by only Sizzix website. Please verify if your browser accepts cookies. If the problem...
You can login to your account to view your order status and if you need further order support then please contact Customer Services via our contact form here. Make sure to include your Order Number and name.
As required by law, Sizzix charges applicable VAT. Our prices are displayed at 20% VAT, however when you log into your Sizzix account, the VAT changes to the rate applicable in your country. The only exception is the VAT on the shipping charge...
Please contact Sizzix Customer Service via our online form, providing us with your Order Number and name. While we cannot guarantee we will be able to cancel your order due to dispatch processes we will try our best. Please note we are unable to...
Sizzix uses a secure server during the process of online checkout and specifically when collecting credit card data ensuring that all information sent to Sizzix during an SSL session is encrypted, protecting against disclosure to third parties.
If you have received your order but there are items missing this could be because the item missing was out of stock when your order was processed. If your item is out of stock our team will be in touch to arrange the appropriate refund. Should you...
Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process.
1. From time to time on the Sizzix.co.uk website we offer free shipping promotions, when a free shipping promotion is running this will be stated on our newsletters and homepage. 2. For customers based in Great Britain and Northern Ireland,...
If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. You can also log into your account areas and track shipping on each order placed.
For customers based in Great Britain and Northern Ireland, standard shipping costs £4. This is inclusive of VAT. Free shipping is not available as standard. When a free shipping promotion is running this will be stated on our newsletters and...
If there is an issue with your order or you haven’t received it within 14 days of placing your order, please here the Customer Service Team as soon as possible, with your order number, so they can investigate this for you.Sadly, should you not...
If you believe your Sizzix product purchased from a retailer is faulty, please contact the retailer directly, providing your proof of purchase and as many details as possible. The warranty is held by the retailer. Faulty goods purchased from...
If you wish to return an item purchased from sizzix.co.uk, you must contact us to arrange your return within 14 days of receipt of your order and they must arrive back with us within 30 days. Please reference your Sizzix account name and order...
Sizzix accepts Visa, Mastercard, Visa Debit, Maestro and Visa Electron. Your credit card statement will reflect a charge from Ellison Educational Equipment, Inc. Ellison Educational Equipment, Inc is the owner of Sizzix Website.We are unable to...
Please allow 3-7 working days from placing your order for your order to be dispatched. Delivery is usually 3-5 days after the dispatch date. You should allow 7-10 working days for orders to be dispatched during busy sale periods, such as Mega...
Please allow 7-10 business days once order is placed.
For any orders placed through Sizzix.co.uk, Ellison Europe (Sizzix) will pay for any customs duty charges.
All standard UK orders are shipped via Evri (formerly known as Hermes).
Should you add an item to your basket that is included in one of our promotions, once the promotion comes to an end the item price will update automatically. Unfortunately, we cannot honor our promotional prices if the promotion ends before you...
Sorry that your order is taking so long to get to you, we are working hard to get your order to you as quickly as possible. Please contact customer service via the contact fom. If you require any additional information about your order, please do...
There are a couple of reasons why your discount code may not work. Firstly, check that you have copied the code exactly how we have sent it to you, if there are any differences it may not work - this could be as simple as an extra space in front...
We are currently unable to accept orders outside of the UK for reasons beyond our control. We are however working hard to rectify this issue. If we do not deliver to your location, please visit our Store Locator to find a local to you. If you...
Yes, we accept orders with billing addresses from any country as long as the shipping address is within the UK. To enter a billing address from a different country during checkout, please follow these steps: