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Website FAQs

Can I place a wholesale order online at Sizzix?

No, please visit www.ellisontrade.com for UK/EU/ROW trade orders and www.ellisonretailers.com for US/Canada/LATAM trade orders.

Discount Conditions

Sales discounts will vary and not all products will be discounted by the amount provided on the marketing we supply surrounding our sales. The sale discount will automatically be taken off your basket at the checkout. Shipping and handling are not...

Does the Sizzix website use cookies?

Yes, our online ordering process needs to use cookies to remember the products you have in your shopping cart. You can see a full list of cookies used in our policies. We also track the link that you followed to our site, typically from a search...

Is Sizzix a secure website?

Yes, the Sizzix website uses a secure server during the process of online checkout and specifically when collecting credit card data.

What can I do if I’m seeing an issue on a Sizzix webpage?

There are a few things you can try yourself, before contacting customer service. 1. Refresh the page 2. Clear your browser cache 3. Log in or out of your account 4. Try and complete the action using an alternative browser 5. Try and complete the...

What is the Sizzix Angel Policy?

A brief overview of our Angel Policy. Your Craftwork must not be a direct copy of the Sizzix die design or product. If you are using a Sizzix product or die design for personal sales, you must personally ensure you create this into a project i.e....

Why am I getting an ‘invalid’ message when entering competitions or downloading free patterns?

If you get an error message when entering your email into a content form on the Sizzix website, try refreshing the page. You should also check your email is spelt correctly.

Will any web browser work at Sizzix?

You can use almost any web browser to browse the Sizzix websites. In order to shop online and checkout successfully, you must be using an up-to-date web browser that supports JavaScript.