Pay Later in 3 Instalments

I am a European customer, why can't I pay with Klarna?

Unfortunately at this time we are unable to offer overseas customers the option to pay with Klarna.

I still have questions regarding my Klarna payment, how can I get in touch?

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Am I eligible for Klarna Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free...

Have you received my Klarna payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not...

How can I increase my chances of being accepted for Klarna Pay later in 3 interest-free instalments?

Klarna is unique and offers pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later...

How does Klarna pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first...

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view...

I haven’t received an email with my Klarna statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Is my Klarna payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Sizzix. All transactions take place via connections secured with the latest industry standard security protocols.

I've received a Klarna statement, but I've not yet received my goods.

In the event that your goods have not been received please call Sizzix or fill out a contact form to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or...

What do I need to provide when I make a purchase with Klarna's pay in 3 instalments option?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we...

What happens if I cancel or return my order after paying with Klarna?

As soon as Sizzix have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay Klarna for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Sizzix from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due...

Why have I not been offered Klarna pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of...

Will a credit search take place against me when using Klarna?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Sizzix run credit searches against you that...

Can I pay before the Klarna due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I have cancelled my order. How long will it take until I receive my Klarna refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

What are my payment options with Klarna?

Sizzix have two Klarna payment options: 3 Instalments: Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is...

What happens to my Klarna statement, when I've returned the goods?

Once Sizzix has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we...

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely...